Faqs

Faqs
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This section gives you quick and easy access to the answers to the questions we're asked most frequently.  If you don't find your question here please use the Ask the Banker or the email form on the Contact Us page and we will be happy to answer your question.

What features does the LEAF Visa Credit Card offer to prevent fraud?

The card's lower credit limit helps minimize the risk of significant loss in case of fraud. Additionally, it comes with Visa's advanced fraud protection features, such as real-time transaction monitoring and alerts and the strong rules that are present with all BOSL cards.

How can parents use the LEAF Visa Credit Card to teach financial responsibility?

Parents can provide the card to their children to teach them about budgeting, spending, and managing credit. The lower limit and parental controls help monitor and manage their children's spending, ensuring a safe and educational introduction to credit.

Why is the LEAF Visa Credit Card considered environmentally friendly?

The LEAF Visa Credit Card is designed with eco-friendly materials as the plastic is recycled and aligns with BOSL's commitment to sustainability. By choosing this card, consumers can support environmentally conscious practices.

How can I apply for the LEAF Visa Credit Card?

You can apply for the LEAF Visa Credit Card by visiting any BOSL branch, applying online through the BOSL website and BOSL Digital, email Bosldigital@bankofsaintlucia.com or call 456-6999.

What are the requirements for a Bank of Saint Lucia Visa Credit Card?

To apply for a Bank of Saint Lucia Visa Credit Card, you will need the following:

  • Recent Job Letter
  • Recent Salary Slip
  • One (1) valid national ID
  • Completed Application form

What should I do if my LEAF Visa Credit Card is lost or stolen?

If your card is lost or stolen, report it immediately to the Card Services Team cardservices@bankofsaintlucia.com or call 1-800-744-2222 requesting to block the card and prevent unauthorized transactions. We will assist you in obtaining a replacement card.

Are there any rewards or benefits associated with the LEAF Visa Credit Card?

Yes, the LEAF Visa Credit Card offers various benefits, including My Rewards, fraud protection and educational resources for responsible credit use. Additionally, cardholders may enjoy promotions and offers from BOSL and Visa. The card limit can also be increased based on good repayment habits.

Can I use the LEAF Visa Credit Card internationally?

Yes, the LEAF Visa Credit Card can be used worldwide wherever Visa is accepted, providing convenience and flexibility for your transactions both in-person and online. 

How do I make payments to my LEAF Visa Credit Card?

You can make payments through various channels, including online banking, in-branch payments, and automatic debit from your BOSL account.

What should I do if I encounter issues with my LEAF Visa Credit Card?

If you experience any issues with your card, please contact BOSL Digital at 456-6999, use the numbers on the back of the card for support 24/7 or email bosldigital@bankofsaintlucia.com, cardservices@bankofsaintlucia.com or cardsupport@bankofsaintlucia.com for assistance. Our team is ready to help resolve any problems you may encounter.

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