Dear Valued Customer,
We wish to inform you of a technical issue that has temporarily affected how account balances are displayed via our Online and Mobile Banking applications. In some instances, account balances have shown excess funds, which we understand may have caused some concern.
We would like to assure you that this issue is purely a display error and does not affect your actual account balance in any way. Customers are unable to access these excess funds, and most importantly, the security and integrity of our banking systems remain fully intact. Your account information and funds are completely safe, and this display issue poses no risk to the security of your banking transactions.
Our teams are working diligently with service providers to resolve this issue as quickly as possible. We will provide updates as soon as they become available and sincerely apologize for any inconvenience caused.
Should you have any further queries or would like additional information, we encourage you to reach out to us via secure messaging, telephone at 456-6999 or via email at bosldigital@bankofsaintlucia.com.
Thank you for your understanding and continued trust in Bank of Saint Lucia.