This section gives you quick and easy access to the answers to the questions we're asked most frequently. If you don't find your question here please use the Ask the Banker or the email form on the Contact Us page and we will be happy to answer your question.
Can be points be reversed?
Yes. Points can be reversed, including circumstances cited in point #15.
Are points transferable to other cardholders?
Points are non-transferable, and are to be used solely by cardholder.
Will my existing PIN continue to work?
Yes, your existing PIN will continue to work
How long does it take for my new PIN once created online to become effective?
The PIN change is immediate. You can start to use our card as soon as you have confirmed the new pin on the Card Inquiry Portal https://www.4csonline.com/CardInquiry/logon.aspx?cthm=BOSL
How many times can I change my PIN?
There are no restrictions on the number of times you can change your PIN.
Do I need to know my current PIN to be able to change to a new PIN?
No. Once you have logged onto the Card Inquiry Portal and your credentials are verified, you can create a new PIN without having to remember your old PIN
Do I need to sign-up for the Online Card Inquiry before I can use this Service?
Yes. This will allow the system to confirm your identity and grant you access to the other features of the Card Inquiry platform.
Is there a minimum amount that I can deposit on such an account?
The minimum investment is EC$500,000 or US$200,000.
Do I receive statements after opening the account?
Yes. You receive annual statements from Bank of Saint Lucia which show all the details of the PFIA.
What is the Premium Fixed Income Account (PFIA)?
A Premium Fixed Income Account is a fixed income,term deposit account available at Bank of Saint Lucia Limited.